Exchanges and Returns
Returns Policy/ Refund Policy
You may return most new, unopened items within 30 days of delivery for a full refund. Shipping costs are non-refundable. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
Personalized and custom items are not eligible for exchange or return.
Extended holiday returns and exchanges until January 31th for orders placed between November 1st and December 24th.
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.
Or you can download the form below and send back.
Click here to Download Return Form
You should expect to receive your refund in no more than 14 days from when we receive your returned package. This includes the time necessary for us to process your return and the time it takes your bank to process the refund.