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FAQ

What does "made-to-order" mean?
All of our belts, golf head covers, key fobs, and flasks are manufactured at our facility in Richmond, Virginia after they have been ordered. This not only minimizes waste and surplus stock, but also enables us to quickly adapt and offer the finest quality of products to our customers. Please allow 2-5 full business days for production on all made-to-order items before they ship. Any shipping lengths given are transit times from our facility in Richmond, VA to your order's delivery location. 
 
What size belt should I order?
We recommend ordering 2” larger than your pants size.  For example, a person who wears size 34 pants will want to order a size 36 JT Spencer belt. For odd sized pants we recommend adding 3” so a size 35 pants will want to order a size 38 belt.

Do you make custom products?
Absolutely! Our belts can be found in clubs, schools and companies in all corners of the world. Please contact us to discuss your custom design on JT Spencer products.

Do you make belts for left handed people?
Absolutely! There is no additional charge for a "leftie" belt. Please contact us to discuss your J.T. Spencer "leftie" belt.
 
What is your return policy?
We accept the return of items that were purchased directly from JT Spencer and have not been visibly worn or damaged. We offer a full refund (excluding shipping charges) back to your original form of payment or store credit on returned items.  We cannot accept returns on custom or monogrammed items. Shipping costs are non-refundable. Please allow up to 2 weeks for your return to be processed. Click HERE for our returns and exchanges form.

What is your exchange policy?
Got the wrong size? It happens. As long as your product is not visibly worn or damaged we are happy to exchange it. We cannot accept exchanges on custom or monogrammed items. Please allow up to 2 weeks for your exchange to be processed. Click HERE for our returns and exchanges form.

How long will it take to receive my order?
Due to COVID-19, we’ve experienced an unprecedented amount of supply chain and shipping difficulties. While we've worked with our shipping carriers in advance to get your order to as soon as possible, we do anticipate that there may be shipping delays and can't 100% guarantee that it will arrive in 7-10 business days.  All orders ship from Richmond, Virginia USA so depending on your location it could be slightly less than 7 business days. Any shipping lengths given are transit times from our facility in Richmond, VA to your order's delivery location.  Contact us if you need to arrange for expedited or international shipping.

 

Do you ship International?
Yes we do ship international. Please contact us to place your order and get details on international shipping.

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