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FAQ

What size belt should I order?
We recommend ordering 2” larger than your pants size.  For example, a person who wears size 34 pants will want to order a size 36 JT Spencer belt.  For odd sized pants we recommend adding 3” so a size 35 pants will want to order a size 38 belt.

Do you make custom products?
Absolutely!  Our belts can be found in clubs, schools and companies in all corners of the world.  Please contact us to discuss your custom design on JT Spencer products.

What is your return policy?
We accept the return of items that were purchased directly from JT Spencer and have not been visibly worn or damaged.  We offer a full refund (excluding shipping charges) back to your original form of payment or store credit on returned items.  We cannot accept returns on custom or monogrammed items.  Please allow up to 2 weeks for your return to be processed.  Click HERE for our returns and exchanges form.

What is your exchange policy?
Got the wrong size?  It happens.  As long as your product is not visibly worn or damaged we are happy to exchange it.  We cannot accept exchanges on custom or monogrammed items.  Please allow up to 2 weeks for your exchange to be processed.  Click HERE for our returns and exchanges form.

How long will it take to receive my order?
Please allow 7-10 days for delivery of domestic orders.  All orders ship from Richmond, Virginia USA so depending on your location it could be slightly less than 7 days.  Contact us if you need to arrange for expedited or international shipping.

 

Do you ship International?
Yes we do ship international.  Please contact us to place your order and get details on international shipping.

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